Fd321 Privacy Policy – Protection of Your Personal Data

This fd321 Privacy Policy describes the personal data collection, use, disclosure, and protection practices of fd321 in operating as an online gaming platform serving users in Malaysia. This document applies to all registered fd321 members, visitors to the fd321 website, and any individual who interacts with the fd321 platform, support services, or communications.

Fd321 operates in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA), which governs how personal data is collected, processed, stored, and disclosed in Malaysia. By using the fd321 platform, you acknowledge that you have read and understood this Privacy Policy and agree to the practices described herein.

If you do not agree with any part of this fd321 Privacy Policy, please refrain from using the fd321 platform or its services. If you have questions or concerns about how fd321 handles your personal data, please contact us at support@fd321.com.

Fd321 only collects personal data that is necessary for legitimate and specific purposes. Below are the categories of data fd321 collects from members and platform users:

Fd321 does not collect sensitive data such as health information, racial background, or religious beliefs unless specifically required by applicable laws or regulations and with your explicit consent.

Fd321 uses collected personal data solely for legitimate purposes directly related to providing you with fd321's platform services. The primary purposes for using this data are as follows:

• Account management: Creating, verifying, and maintaining your fd321 account, including the required identity verification (KYC) process.
• Transaction processing: Processing MYR deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX, and other supported Malaysian payment methods, as well as withdrawals to your account.
• Game service provision: Giving you access to play slots, Live Casino, lottery, virtual sports, live matches, and jackpots on the fd321 platform.
• Service communications: Sending you important notices related to your account, transactions, policy updates, or security information.
• Customer support: Allows the fd321 support team to assist you with any account or game-related issues and queries.
• Security enforcement: Detecting and preventing fraud, money laundering, unauthorised access, and other unlawful activities.
• Platform improvements: Analysing aggregated usage patterns to improve the overall user experience and fd321's services.
• Legal compliance: To fulfill applicable legal and regulatory obligations in Malaysia.

Fd321 does not sell your personal data to third parties for their own commercial purposes. However, in the course of operating its platform, fd321 may share your data with a limited set of third-party categories as outlined below, and only to the extent necessary:

• Payment service providers: Payment gateway providers such as FPX, DuitNow, and e-wallet processors (Touch 'n Go, GrabPay, Boost, ShopeePay) to process your financial transactions.
• Game software providers: Game developers whose products are hosted on the fd321 platform may receive the technical data necessary to deliver a seamless gaming experience.
• IT service providers: Companies that provide cloud infrastructure, cybersecurity, and technical support to fd321, all bound by strict confidentiality agreements.
• Legal authorities: Malaysian law enforcement agencies, courts, or regulatory bodies where fd321 is legally required to do so by law or court order.
• Professional advisors: Lawyers, auditors, and consultants who require access to specific information in carrying out their professional duties for fd321, subject to confidentiality obligations.

Fd321 invests seriously in security infrastructure to protect member personal data from unauthorised access, disclosure, alteration, or destruction. The technical and organisational security measures fd321 employs include:

• SSL/TLS Encryption: All data transmitted between your device and fd321's servers is encrypted using 256-bit SSL/TLS protocols, ensuring your information cannot be intercepted in transit.
• Data encryption at rest: Sensitive data stored in fd321's databases — including financial and identity information — is encrypted using the industry-standard AES-256 protocol.
• Strict access controls: Only authorised fd321 staff with a legitimate business need may access member personal data. All access is logged and monitored.
• Two-factor authentication (2FA): fd321 offers and actively encourages the use of 2FA for all member accounts as an additional layer of protection.
• Regular security audits: fd321 conducts regular penetration testing and security audits to identify and address any system vulnerabilities.
• 24/7 Monitoring: fd321's systems are continuously monitored to detect any unusual activity or unauthorised access attempts.

While fd321 takes all reasonable steps to protect your data, no digital security system can be guaranteed to be 100% secure. In the event of a data breach affecting your personal data, fd321 is committed to notifying you within the timeframe required under Malaysia's PDPA and will take immediate steps to mitigate any harm.

Fd321 uses cookies and similar tracking technologies to enhance your experience on the fd321 platform. Cookies are small text files stored on your device when you visit the fd321 website. They help fd321 remember your preferences, maintain your login session, and understand how you use the platform.

The types of cookies used by fd321 are as follows:

• Essential cookies: Required for core fd321 platform functionality, such as maintaining your login session. These cookies cannot be disabled.
• Performance cookies: Collects information on how visitors use the fd321 platform (e.g., most frequently visited pages) to help fd321 improve its services. Data is collected anonymously.
• Functional cookies: Remembering your preferences — such as language and display settings — to deliver a more personalised experience.
• Analytics cookies: Helps fd321 understand overall platform usage patterns for product and service improvement purposes.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you as an fd321 member have the following rights regarding your personal data held by fd321:

• Right of Access: You have the right to request a copy of the personal data fd321 holds about you at any time.
• Right to Rectification: If your personal data is inaccurate or out of date, you have the right to request fd321 to correct it without undue delay.
• Right to Object to Marketing: You may object to the processing of your data for direct marketing purposes at any time, and fd321 will cease such processing accordingly.
• Right to Withdraw Consent: Where processing of your data is based on consent, you may withdraw that consent at any time without affecting the validity of any processing that took place prior to withdrawal.
• Right to Complain: If you believe that fd321 has processed your personal data unlawfully, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia.

To exercise any of the rights above, please contact the fd321 privacy team at support@fd321.com stating your request clearly. fd321 will respond to valid requests within 21 business days.

Fd321 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by applicable Malaysian law. The following are general guidelines for fd321's data retention periods:

• Active account data: Retained for the duration of your active account plus 7 years after account closure, in line with Malaysian legal requirements for financial record retention.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date, in line with tax and anti-money laundering legal requirements.
• Support communication logs: Retained for 3 years for dispute resolution and service improvement purposes.
• Technical log data: Retained for 12 months for security and technical debugging purposes.

When your personal data is no longer needed, fd321 will securely delete it using methods that ensure the data cannot be recovered or reused.

Fd321 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in data collection practices, updates to Malaysia's PDPA legislation, or developments in fd321's services. Where material changes occur, fd321 will notify you via a prominent notice on the fd321 platform or by email to the address registered to your account, at least 14 days before the changes take effect.

The "Updated" date at the top of this document reflects when the latest version of the fd321 Privacy Policy took effect. We encourage you to review this page periodically. Continued use of the fd321 platform following any policy changes constitutes your acceptance of the updated Privacy Policy.

If you have any questions, requests, or concerns regarding fd321's Privacy Policy or how we handle your personal data, the fd321 privacy team is available to assist you every day of the week.

• Privacy email: support@fd321.com
• Live Chat: Available directly on the fd321 platform — response within 3 minutes.
• Response time: Privacy-related requests will be processed within 21 working days.

For information on fd321's platform usage rules, please read the Terms & Conditions fd321. For safe and responsible gaming guidance, visit the Responsible Gaming fd321.